Customer Support
Expert, knowledgeable support and service 24/7
Need answers to your questions about shipping, pricing, service details, documentation requirements? Polar Air Cargo’s worldwide customer support centers, staffed by highly trained cargo specialists, are ready to provide quick and efficient answers to those and any other cargo-related questions you may have. And our representatives have extensive experience helping our customers resolve any global cargo issue.
A key part of our support strategy is Polar’s “fast tracking and tracing” capability, a user-friendly tool that enables you to know where your shipment is at all times.
Have questions?
Contact a local Polar Air Cargo representative today to get a price quote, schedule a shipment, check availability, file a claim, pay bills, or get answers to your questions.
Request special loads
Our customers rely on Polar’s extensive expertise in special cargo—oversized, unusual or high-maintenance goods that require special attention in booking, loading, flying and unloading.
- Perishables: Fresh fruits and vegetables such as cherries, fresh-cut flowers, just-caught seafood, frozen specialty foods.
- Engines: Aircraft engines and other machinery.
- Dangerous goods: Following strict worldwide procedures and with expert care, Polar can carry dangerous goods such as chemicals.
Special considerations and requests
- Credit Applications:
- Alaska Tax
- Hawaii Tax
- FHL Submission Form
- Polar DPS Notification
- Japan – Spot Rate Request